Big “I” Presents Best Practices Awards to Companies

Big “I” Presents Best Practices Awards to Companies

ALEXANDRIA, Va.—The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) presented insurance carriers CNA, Central Insurance Companies, EMC and Travelers with the its Best Practices Award of Excellence at the recent education convocation held in conjunction with the Big “I” Leadership Conference in San Antonio, Texas.

The awards recognize those companies that have made imaginative, outstanding and unique contributions in advocating Best Practices philosophies that enhance the independent agency system. The Big “I” Best Practices program, which was launched in 1993, provides performance benchmarks and business strategies that serve as a guide to improving agency performance.

CNA has promoted Best Practices by using numerous avenues including: continuing to be actively involved in the Council for Best Practices, training their field forces on the value of Best Practices, and using Best Practices as a metric for choosing which agencies to work with and their overall strategy with their agency force. CNA also includes Best Practices information in their agent communications and in their workshops for their agents and field force.

“CNA has done an excellent job of using the Best Practices metrics and programs in their agent training and communications,” said Robert Rusbuldt, Big “I” president & CEO. “We are honored to recognize CNA for their hard work, excellent service and dedication.”

Central Insurance Companies launched their support for the Best Practices program in 2005 as agents requested guidance from their company partner to grow their personal lines books of business. Central used the Best Practices studies and, through consultations with Reagan Consulting, developed and launched a Best Practices plan. The feedback was positive and the program continues to succeed. Central communicates the value of the Best Practices resources through agent education, business consulting, its online presence and monthly agency newsletters and other outlets.

EMC Insurance Companies(EMC) is recognized for promoting Best Practices by nominating many of their agents for the study, using the Best Practices materials at their meeting and conferences, using the materials in their agency/company joint planning, using the Best Practices materials to aid in agency retention and perpetuation, promoting the Best Practices materials to their field and marketing departments as a tool to better work with their agents and providing their agents with copies of the Best Practices materials.

Since the Best Practices Awards of Excellence were launched in 2001, Travelers has been recognized each year for their support of the program. Travelers continues to be committed to making a difference by communicating the value of the resources and working with agents to help them grow their agencies. Travelers to be a leader in implementing the Best Practices Council and program by: nominating many agencies to participate in the study, conducting workshops with their agents and field using the tools and products, using the tools directly with agents in the field, regularly featuring and promoting Best Practices tools in their agency publications, distributing the Best Practices materials to agencies nationwide and by basing their Agency Development and CSR Workshops on Best Practices materials.