Voice Cloning Scams

For insurance providers, the contact center is a frontline of trust between organizations and their patients. But with the rise of AI voice cloning scams, fraudsters mining IVR to breach defenses, and bad actors deploying sophisticated vishing attacks, consumer trust in the voice channel is being undermined., Transaction Network Services (TNS) has launched TNS Enterprise Voice Security, a purpose-built defense for the insurance contact center that brings passive call authentication (no voiceprints), real-time detection of spoofed and bot traffic, and continuous threat monitoring aligned to zero-trust. It also complements TNS’ widely deployed outbound protection—already used by 12,000+ businesses covering 2.5M+ numbers—to create an end-to-end, 360-degree voice security platform for insurance providers.

Would you be interested in connecting with Maurie Munro, Vice President of Enterprise Sales at TNS Communications, for a discussion on how bad actors are exploiting insurance organizations’ inbound voice channel — and what enterprises can do to fight back? In an interview, Maurie can share insights on:

Passive, zero-friction call authentication—no voiceprints or PINs; flags spoofed and high-risk calls

AI detection of deepfakes, impersonation attempts and silent-bot traffic; auto-block or escalate in real time

Continuous threat monitoring aligned to zero-trust; quarantines risky calls before agent handoff

Enterprise-scale deployment without carrier integration across contact center and IVR

Pairing with TNS outbound protection for end-to-end voice security; reducing fraud congestion and agent workload

For CISOs, CIOs, and risk leaders at insurance organizations, this addresses a fast-growing blind spot — and supports both compliance and patient protection efforts.