Claims Handling is Always King
Every other year, the PIA affiliates managed from Glenmont (PIA of Connecticut, New Hampshire, New Jersey and New York) conduct the oldest and largest survey measuring agents’ opinions of their carriers’ performance. As they say in sports, this is a “bi-year” for PIA’s Company Performance Survey. So, the associations conducted the Benchmark Survey to make sure that next year’s Company Performance Survey will measure the items that are most important to agents.