Not only are liability losses increasing but they are getting more expensive, particularly in relation to global product recalls, corporate liability, cyber and environmental incidents, according to a new report by Allianz Global Corporate & Specialty (AGCS). Global Claims Review: Liability in Focus identifies defective product or work, crash and human error incidents as the […]
By Jane M. Orient, M.D. In his Feb 28 , President Trump called the Affordable Care Act (ACA, or “ObamaCare”) an “imploding disaster.” His references to soaring premiums, contracting choices, and market collapse are all spot on. And of course everybody wants “reforms that expand choice, increase access, lower costs, and at the same time, […]
by Alieta Eck, MD Dr. Tom Price, our new Secretary of Health and Human Services, has been accused of belonging to a “conservative, fringe medical group” that “holds positions that are at wide variance with the basics of federal health policy.” Thus says Amy Goldstein of the Washington Post. For example, Dr. Price was heard […]
By Chris Moschovitis It started with a friend’s request for help: “Advice please: One of my email accounts has been hacked five times in the last week. I keep changing the password using the complicated passwords that are computer generated and now it seems like I’m getting hacked even more. What can I do to […]
by Donna Peeples Intelligent automation, or chatbots, is transforming customer service in the insurance industry. These bots offer customers new ways to ask questions, make purchases, and more within a messaging app on their smartphone or mobile device. Recently Pypestream, a leading business- to-consumer messaging platform, announced a partnership with Insurance Thought Leadership (ITL), a […]
By Katherine Heaviside Here’s how it usually works. You’re finally enjoying a well-deserved day off when frantic coworkers begin sending you texts and emails about XYZ Company, your agency’s biggest client. There’s been a data breach impacting tens of thousands of customers. The company is all over social media and popping up on mainstream news […]
In the wake of the floods in Louisiana and as disaster season peaks, a national consumer survey commissioned by Trusted Choice® and the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”), reveals that many homeowners lack adequate insurance coverage, do not fully understand their homeowners policies and do not have enough […]
By Peter Zeinoun, Director Customer Support Products, LogMeIn Insurance companies today are often time measured on two key metrics: positive customer experience and operating cost. Achieving these two simultaneously is not always an easy task. Regardless of whether you are the agent fielding an insurance claim or the customer placing it, the claims process can […]
By Robin Smith You’re seeing it everywhere: old-school business learning new tricks. From Expedia’s acquisition of Homeaway, SAP’s buyout of Fieldglass, and the proliferation of Venmo, legacy industries are transitioning to digital platforms, offering personalized communications and incorporating sharing and gig economy aspects in their business models, too. As other industries are making this transition, […]
Reprinted from AAPS News, Volume 72, no. 4, April 2016 In the post-Hippocratic, post-Christian, post-modern era, facilitating or even causing death is becoming a form of treatment, often called “end-of-life” care. This is now supposed to be voluntary, although the decision might be made decades prior to the event. There is a continuum, and it […]
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